Jo Graham

Jo Graham

IT Director Capita Customer Management at Capita

United Kingdom

User & market insight User experience Business models Marketing Public speaking

Over 18 years Financial Services experience in project based Business and IT roles. Strong motivational leader of teams and proven track record of delivering through others. Vast experience working on transformational change programmes in the IT, Business and People space.
Core Skills
• Strong track record of uplifting capability, improving Business/IT relationships, devising a strategic approach, putting a strong risk and governance framework in place that embeds change
• Experience of shaping and managing large transformational change across business and IT
• Strategic approach undertaken to the transforming the business landscape and creating the transformational roadmap
• Vast experience in managing and leveraging supplier relationships through strong governance and key performance indicators
• Strong record of Leadership of teams up to 800, including an offshoring element of 600
• Extensive record of delivering complex projects across large scale environments (Call Centres of 20,000+ seats, E-Commerce environments with 3+ million customers, Desktop estates 30,000+)
• Creative and innovative thinker with experience of agile and lean methodologies that have been utilised to improve business processes
• Company background: Worked at 3 major FTSE 100 companies Capita, Lloyds Banking Group, HBOS
• Experience of the following businesses Banking, Insurance, Cards, Loans, Collections and Recoveries, Fund Management, Share Dealing, Outsourcing, Customer Contact Centres, Ecommerce, Fund account.

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